How Our Ticket Guarantee Works: What You Need to Know

  • 19/02/2025 - 09:39

As one of the leading football ticketing sites for the Premier League, we carefully select and contract only the most trusted brokers to sell on our site.


This system requires brokers to sign up on our website and provide their full information for impartiality, and the tickets they sell go through a lengthy verification process by our team — ensuring that all tickets on our platform are 100% genuine.


As a platform that advocates for the integrity of the sport and fraud prevention, we maintain our commitment to the protection of the beautiful game.


What EXO Tickets Guarantees

1. Your tickets are genuine and will give you access to the Premier League match of your choosing.

2. In the improbable event that tickets have a discrepancy, EXO Tickets has a customer-friendly refund policy — check our website for full details.



EXO Tickets Insurance Policy:

In the unlikely event that you do not receive the tickets for the seats and dates you selected, we will refund 100% of the money you spent with us, back to your chosen, and provide you with a 50% credit of the value of your original purchase, towards the next event that you choose to purchase on our marketplace.


How the Process for Refund Works:

Use the EXO Tickets Contact Us page to submit a ticket for a refund request. Our customer service will get back to you as soon as 24 hours or one working day. 

As a platform built by football fans, for football fans, we advocate to protect the integrity of the football experience. With our service guarantees, we hope that fans know that their investment is safe.